Frequently asked questions
Short, clear answers to what we are asked most often. Missing your question? Book the free consultation or message us on WhatsApp.
About KMU IT Management
Which IT support company in Zurich looks after both businesses and private clients?
KMU IT Management at Wasserwerkstrasse 20, 8006 Zurich, supports small businesses and private clients with the same technicians. Many business clients also have their personal IT looked after, so office, home office and family devices work together securely.
How long has KMU IT Management been around?
Our experience in IT support goes back to 1989. The team has worked through everything from DOS computers to Microsoft 365 and cloud telephony.
Is there English-speaking IT support in Zurich?
Yes. KMU IT Management provides IT support in English and German, for international companies, expats and local clients in Zurich.
Is KMU IT Management part of a group of companies?
KMU IT Management is the Zurich company of a Swiss IT group that also includes kmuit.com, managed-clients.ch, managed-firewall.ch, 3cx-support.ch, synology-support.ch, vinosol.ch. Each company specialises in one field; clients in Zurich have one contact and benefit from the expertise of the whole group.
What makes KMU IT Management different from other IT companies in Zurich?
Three things: one dedicated contact instead of a call centre, support for business and home from one team, and clear explanations without jargon. On top of that, everyone can book a free 15-minute first consultation.
Contact, booking and cost
Is there a free IT consultation in Zurich?
Yes. KMU IT Management offers every business and private client a free 15-minute first consultation. You book the slot online via Microsoft Bookings.
How do I book an appointment?
Use the «Book free consultation» button on any page. Choose a free slot and you will receive a confirmation by email straight away.
Can I contact you on WhatsApp?
Yes, at +41 44 586 96 96. Briefly describe your issue, ideally with a photo of the error message.
How much does IT support cost?
The 15-minute first consultation is free. After that, work is charged by time spent in Swiss francs, and businesses can opt for ongoing support. You receive a transparent quote in advance.
What do you need from me when I report an IT problem?
The exact error message or a photo of it, the affected device or operating system, and how long the problem has been occurring.
Service area and approach
Where do you offer on-site support?
In the city of Zurich and the wider Zurich region. By remote support we help clients all over Switzerland.
What are managed IT services?
With managed IT services, an IT provider takes care of your IT on an ongoing basis: updates, monitoring, backups and support, so you do not need your own IT department.
Do you offer remote support?
Yes, most issues are solved remotely, which is fast and cost-effective. You can see what we do at all times and end the session yourself.
Do you visit private clients at home?
Yes, in and around Zurich. We help with PCs, Macs, Wi-Fi, printers, email, backups and new devices.
Do you offer computer help for seniors in Zurich?
Yes. We explain things calmly and without jargon, and set devices up so they are easy to use.
Technology and security
Do you support Microsoft 365?
Yes. We set up Microsoft 365, migrate email to Exchange Online, advise on licensing and protect accounts with multi-factor authentication as well as SPF, DKIM and DMARC.
I clicked on a phishing link. What should I do?
Do not enter any more data, disconnect the device from the internet, change your passwords from another device and contact us immediately. The faster you act, the smaller the damage.
Do you support 3CX phone systems and Synology NAS?
Yes. We run dedicated specialist sites for both: 3cx-support.ch and synology-support.ch. Firewalls are covered at managed-firewall.ch.
Do you also offer software development?
Yes, through our sister company vinosol Software Engineering GmbH we develop custom software and web applications for businesses.